Refund policy

Last Updated: June 10, 2026

At Black Gold Himalaya, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Returns

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as received.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns for:

  • Opened or used products.
  • Products with damaged or missing original packaging.
  • Items returned after the 14-day return period.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and clear photos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

How to Request a Return

To initiate a return, please contact us at:

Email: blackgoldhimalaya@gmail.com
Phone: +91 70467 04080

Please include:

  • Your order number
  • Reason for the return
  • Photos of the product (if applicable)

Our team will provide further instructions for the return process.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method used for the purchase.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Black Gold Himalaya
Email: blackgoldhimalaya@gmail.com
Phone: +91 70467 04080

We are committed to providing a smooth and fair resolution for all customer concerns.